Wipro’s new reward plan reflects new realities

BANGALORE: Wipro has changed its incentive structure for mid-management, linking it to the customer account performance. A manager's performance is now evaluated on the basis of four key metrics related to the customer he or she is dealing with — topline, bottomline, customer satisfaction and employee satisfaction.

The variable payouts are linked to the fortunes of the account rather than how the manager's business vertical has performed.

"The account is the nucleus. If the account is doing well, then employees get rewarded. If the account does not reach a minimum performance threshold of customer satisfaction, revenue, profitability and employee satisfaction (measured through attrition), then nobody gets rewarded," said Saurabh Govil, senior VP-HR, Wipro.