Currently, many banks refuse to provide CCTV image of ATMs deliberately, asking customers to approach the police first.
CHANDIGARH: Banking customers complaining about failed
ATM transactions may be entitled to request for CCTV footage without any hassle, which will facilitate fast resolution of complaints, banking ombudsman said on Thursday.
"With a view to facilitate faster resolution of complaints regarding failed ATM transactions, it has been decided in consultation with National Payment Corporation of India (NPCI) that complaints may be entitled to request for CCTV footage camera image relevant to complaint from acquirer bank (whose ATM is used), banking ombudsman (Chandigarh) RK Sood said here.
"Customers can say to banks that I want to see the CCTV footage with regard to his ATM complaint and the footage will be shown to him," he said, adding that it would ensure speedy redressal of complaints.
"With a view to facilitate faster resolution of complaints regarding failed ATM transactions, it has been decided in consultation with National Payment Corporation of India (NPCI) that complaints may be entitled to request for CCTV footage camera image relevant to complaint from acquirer bank (whose ATM is used), banking ombudsman (Chandigarh) RK Sood said here.
"Customers can say to banks that I want to see the CCTV footage with regard to his ATM complaint and the footage will be shown to him," he said, adding that it would ensure speedy redressal of complaints.
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